Refund policy

For all refund or return requests, please send an email to
For returns caused by consumers, the freight will be borne by consumers. The specific cost is subject to the courier company you choose. .

BULULU Satisfaction Guarantee

BULULU has a 100% satisfaction guarantee. If you have any questions, please contact us at and we will resolve it as soon as possible!

General standard return information-first contact the silk scarf directly.

return the goods
Our policy is valid for 30 days. If you purchase 30 days later, unfortunately, we cannot provide you with a refund or exchange.

To be eligible for return, your product must be unused and in the same condition as the product you received. It must also be in the original packaging.

Several types of goods are exempt from returns. To ensure secondary sales and the health of others, products that have been opened and used will not be returned or exchanged. Orders more than 24 hours after delivery cannot be returned.

Other non-refundable items:
Birth control pills
Some health and personal care items

In order to complete your return, we need a receipt or proof of purchase.

Please do not return the goods you purchased to the manufacturer.

In some cases, only partial refunds are allowed (if applicable)

Due to reasons other than our fault, any items that are not in their original condition will be damaged or missing parts.

Any item will be returned more than 30 days after delivery.

Refund (if applicable)
After receiving and checking your return, we will send you an email to notify you that we have received your returned product. We will also notify you to approve or reject your refund.

If you are approved, your refund will be processed and credit will be automatically credited to your credit card or original payment method within a certain number of days.
If the received goods are damaged or incorrect due to our reasons, consumers do not need to bear the resulting shipping costs.

Delayed or lost refund (if applicable)
If you have not received a refund, please check your bank account again.
Then contact your credit card company, it may take a while for your refund to be officially issued.

Next contact your bank. There is usually some processing time before refunds.
If you have completed all of these actions but have not received a refund, please contact us at

Special offer items (if applicable) can only be refunded for regular-priced items. Unfortunately, special offers cannot be returned or exchanged.

If an item is marked as a gift when it is purchased and shipped directly to you, you will receive gift points equal to the return value. Upon receipt of the returned item, the gift certificate will be mailed to you.

If the item is not marked as a gift at the time of purchase, or if the giver sends the order to them and then sends it to you later, we will refund the giver and he will understand your return.

You will be responsible for paying the shipping cost of the returned merchandise. Shipping costs are non-refundable. If you receive a refund, the return shipping fee will be deducted from your refund.

Depending on where you live, the time for the replacement product to arrive at you may vary.

If you are shipping more than US$75, you should consider using a traceable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

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