Transport and handling

Sex dolls are shipped to almost every country in the world. We use the services of major and trusted international carriers to ensure that your package reaches its destination quickly and safely.

Shipping upgrade notice
We attach great importance to ensuring that items are delivered to our customers as soon as possible. So recently we upgraded our transportation system to provide better service: we managed to shorten the transportation time, especially for customers in the United States, United Kingdom, FR, DE and CA!

1. The delivery time of Standard Shipping for American and British customers is shortened to 7-15 working days (10-25 working days before the upgrade on July 20);

2. For French and German customers, the delivery time of Standard Shipping is shortened to 8-18 working days (10-25 working days before the upgrade on July 26);

3. For CA customers, the delivery time of Standard Shipping is shortened to 10-20 working days (10-25 working days before the upgrade);

4. Starting from September 26, 2018, customers can enjoy free standard shipping for orders over $45 (excluding shipping costs) (unified shipping is free for orders over $49 before the upgrade). Due to rising shipping costs, the number of free shipping orders has increased for the sake of providing better service and faster delivery. We appreciate your understanding.

Please note:

1. The new shipping system will take effect at 2:00 CDT on September 26, and previous orders will still be shipped using our old shipping system. In fact, we ensure that 95% of orders are delivered on time. For some remote places, it may take longer.

2. All packages have specific tracking information.

3. Affected by Covid-19, there will be a certain delay in shipment.

release
Order is successful
After your order is successfully placed, you will receive our confirmation email. If you have any requirements for the order, please notify us as soon as possible before your product enters the processing stage.

Processing

Note: For more than one item in the order, the item with the longest processing time shall prevail.

We are happy to announce that most orders can now be shipped within 24 hours. Please note that depending on inventory, small orders may still take 3-5 working days.

Please note that the processing time is not included in the shipping time. The total time required to receive your order is processing time + shipping time.

If there are any problems with your order, you can submit a ticket to our support center for further assistance. Our dedicated CS team will contact you within 24 hours.

Track your order

For tracking numbers, it may take several days for them to activate on the tracking website. If the information is not available, please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site update.

We strongly recommend that customers purchase transportation insurance at checkout so that they can rest assured while waiting for the package.

Taxes and duties
taxi
Please note that all packages are shipped from BULULU. Our products do not charge shipping costs, so import taxes may be incurred, depending on the customs and shipping methods in your country. You can check with local customs for more information.